At times parents may differ with the management of VYI Basketball and each parent is entitled to register their complaint to the volunteers who run the program.
This policy relates only to complaints of how children are treated and does not relate to the selection of coaches at any level within our program. The selection or retention of coaches from year to year is totally within the purview of the league commissioner.
Parents first must contact their league commissioner, responsible for the gender and grade level of their child, or the County Commissioner in the event their child is playing County basketball for VYI, and detail the complaint regarding their child and the remedy they desire. The appropriate commissioner will then respond to the complaint within two business days and provide, their best resolution to the issue at hand, preferably in writing. If a response is not received within two business days the parent may proceed to the next step by detailing what has transpired and indicating to the next level that no response was received.
If parents do not receive a response from their grade level commissioner (or County Commissioner), then parents may contact the Head Basketball Commissioner and Assistant Basketball Commissioner(s) (i.e., the “next level” to address the issue. Any decision by the Head Basketball Commissioner and Assistant Basketball Commissioner(s) is final and no further appeals of the decision are available.